Support
Email
Contact Us
One support address, answered by people, usually within one to two business days.
This address handles orders, shipping, refunds, product questions and editorial corrections.
What to include
- Order questions: your order number from the confirmation email.
- Refund requests: order number in the subject line. You do not need to justify the request in detail. See the refund policy for what happens next.
- Shipping problems: order number and tracking status.
- Product questions: as much detail as you can — particularly if asking about medication interactions, in which case name the medication.
Response time
One to two business days for most enquiries. Refund requests are processed on receipt; once the returned product is received and the refund approved, funds return to your original payment method within five to ten business days depending on your bank.
Before you email
- Refund policy — including the RMA process and return shipping terms
- Shipping policy — delivery times and international orders
- Ingredients — all nine actives with their interaction profiles
- Price and packages — full cost breakdown
Medical questions: we cannot provide medical advice or tell you whether these products are safe alongside your specific medication. That conversation belongs with your physician or pharmacist, who can see your full medication list. We can tell you what is in each formula and which pathways it acts on, which is what they will need. Your community pharmacist is often more accessible than a GP appointment for exactly this question.